This was an excellent book in learning how to effectively prioritize Defusing, De-Escalating, and Distraction. Most of us don't necessarily WANT to get into a confrontation, especially a violent or deadly one, but when the incorrect words or phrases are used, confrontation may occur where it could have been avoided.
Verbal Judo attempts to help us understand how to look through the other persons eyes and empathize with them. The authors attempt to discuss the concepts of respect, prioritizing the "why" of the situation, and how to provide options to your counterpart.
Talking your way out of a problem may not always work, but using verbal judo can help you get out of a lot of negative situations. And these may not even be violent encounters. It can be used in your everyday life as well.
I know that I have personally tried to use verbal judo in my relationships with my wife and step-daughter. I try to empathize with each of them, understand where they are coming from, and provide them with options and communication.
How has Verbal Judo helped you with your communication?